Skype Operations Framework (SOF) from Microsoft is a complete guide and toolset that provides a multi-faceted approach to implement and manage the successful deployment of Skype for Business.
It provides Practical guidance, recommended practices, tools and assets to enable enterprises to successfully and cost effectively implement Skype for Business in the cloud. Skype Operations Framework covers the entire customer lifecycle, including planning, delivery, adoption, operations and migrations.
To manage the customer migration, regardless of the size and complexity, SOF provides three distinct phases which focus and deal with distinct activities when providing the solution. The three phases are:
- Plan – where a well thought of, reliable, compliant, cost effective and scalable solution is designed as per the business requirement
- Deliver – where the solution is visualized, built, stabilized and deployed
- Operate – where the solution is operated, monitored and supported as per the agreed Service Level Agreement (SLAs)